Shipping policy
SHIPPING POLICY
Business Name: Myhax Website: Myhax.myshopify.com Contact: myhaxorg@gmail.com | +971 563901597
1. Overview At Myhax we are committed to delivering your pet care products, home solutions, and gadgets safely and efficiently to your doorstep. Please read our shipping policy carefully before placing your order.
2. Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation with your tracking number once your order has been dispatched.
3. Shipping Destinations We ship worldwide. Delivery is available to most countries including but not limited to:
- United States
- United Arab Emirates
- United Kingdom
- Canada
- Australia
- Europe
- Asia
- Africa
If your country is not listed at checkout please contact us at myhaxorg@gmail.com and we will do our best to accommodate your order.
4. Shipping Timeframes
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 7–15 business days | 3–7 business days |
| United Arab Emirates | 5–10 business days | 2–5 business days |
| United Kingdom | 7–14 business days | 3–7 business days |
| Europe | 8–16 business days | 4–8 business days |
| Australia | 8–16 business days | 4–8 business days |
| Rest of World | 10–20 business days | 5–10 business days |
Delivery times are estimates and may vary due to customs clearance, local postal delays, or other factors beyond our control.
5. Shipping Rates Shipping rates are calculated at checkout based on your location and chosen shipping method. We occasionally offer free shipping promotions on orders over a certain value — check our website for current offers.
6. Order Tracking Once your order is shipped you will receive a tracking number via email. You can use this number to track your order through our courier's website. Please allow up to 48 hours for tracking information to update after dispatch.
7. Customs & Import Duties International orders may be subject to customs duties, taxes, or import fees upon arrival in your country. These charges are the sole responsibility of the customer and are not included in our product or shipping prices. Myhax has no control over customs regulations and cannot predict what charges may apply.
8. Lost or Delayed Orders If your order has not arrived within the estimated timeframe please:
- Check your tracking number for updates
- Check with your local post office or courier
- Contact us at myhaxorg@gmail.com if the issue persists
We will do our best to investigate and resolve the issue promptly. Please note that Myhax is not responsible for delays caused by customs, courier services, natural disasters, or other circumstances beyond our control.
9. Damaged or Incorrect Orders If you receive a damaged or incorrect item please contact us within 48 hours of delivery at myhaxorg@gmail.com with:
- Your order number
- A photo of the damaged or incorrect item
- A brief description of the issue
We will arrange a replacement or refund as quickly as possible.
10. Address Accuracy Please ensure your shipping address is complete and accurate at checkout. Myhax is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address after placing an order contact us immediately at myhaxorg@gmail.com and we will do our best to make corrections before dispatch.
11. Multiple Items Orders containing multiple items may be shipped separately depending on stock availability and warehouse location. You may receive separate tracking numbers for each package.
Last Updated: May 2026